Notification

After the order is shipped, you will receive a notification email containing the waybill number. You can also log in your account to check your waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

1. Log in to your Paceminer account and check “My Orders”

2. Contact Paceminer customer care.

Inspection and Sign

As Paceminer products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact customer care.

Once you (or someone else on your behalf) sign for the item, Paceminer will consider your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list.

The notes are as follows:
1. The video is continuous, uninterrupted, with no editing, to ensure that the goods are clearly and completely presented in the camera.

2. The video must be complete and clearly reflect the courier note, SN code on the box, and other important information.

3. After unpacking the package, please check the item carefully to confirm that there is no problem with the item. And then you can end the video.

4. If there is a problem with the item, please show it in the video, and use words to explain.